Return & Refund Policy

REFUND POLICY

Our commitment to customer satisfaction is of the utmost importance to us. That is why we have established a 4-day refund policy for damaged clothes. If for any reason, you are not satisfied with your purchase, we want to make it right.

REFUND PROCESS

To initiate the refund process, please contact our customer service team. Our customer service team is available Monday to Friday from 9am to 6pm and can be reached at +6018 213 6290  or via email at mjesticcouture@gmail.com. They will be able to assist you with any questions you may have and guide you throughout the process. Refund request must be made within 4 days of received delivery. This gives us enough time to review your request and determine if a refund is the best course of action. If all necessary criteria have been met, we will process the refund within 30 business days. At MJESTIC, we strive to provide excellent customer service and support. If you have any questions or concerns regarding your purchase or our refund policy, please don’t hesitate to reach out to us. Our customer service team will be happy to assist you and ensure that your experience with us is a positive one.

CANCELLATION POLICY
Please be informed that we DO NOT ACCEPT cancellation for any order once payment has been made. If you have made a mistake in your order, please feel free to contact our Admins via Whatsapp at  +6018 213 6290  or via email at mjesticcouture@gmail.com for further action